Customer Terms

Customer Terms

Last updated: 4 July 2026

See also our Privacy Notice.

1. Jareb connects you to a business — it does not sell to you

1.1 A Jareb order page shows a home-food business's menu and lets you start an order. When you place an order, you do so directly with that Business over WhatsApp. Jareb is not the seller. Jareb does not make, handle, sell, deliver, or take payment for any food.

1.2 Your order, the price you pay, payment, delivery or pickup, refunds, and any issue with the food are between you and the Business. Questions about an order should go to the Business on WhatsApp, not to Jareb.

2. Menu and availability information

Menus, prices, photos, and "available today" / "not taking orders" status are provided by each Business and may not always be current. Jareb does not verify them and is not responsible for their accuracy.

3. Food safety, allergies, and your responsibility

Food is prepared by independent home businesses. If you have allergies or dietary needs, confirm directly with the Business before ordering. Jareb gives no assurance about ingredients, preparation conditions, hygiene, or licensing of any Business.

4. Reporting a page

If you see a wrong WhatsApp number, a misleading menu, suspected unlicensed or unsafe food, content that infringes your rights, or abusive content, report it using the "Report" link on the Order Page (with a brief description of the issue) or by emailing hello@jareb.ae. Jareb may suspend or remove a page while it investigates and may cooperate with competent authorities.

5. Age and capacity

Jareb's order pages are intended for adults, or for users acting with a parent's or guardian's permission, who are legally capable of placing an order and paying the Business.

6. Service "as is" and how responsibility is shared

6.1 The Jareb page is provided "as is" and "as available", without warranties, and may be unavailable at times (including because of third-party outages such as WhatsApp or our hosting provider, or other events beyond Jareb's reasonable control).

6.2 Because Jareb is a facilitator and not the seller, Jareb does not assume responsibility for the food, ingredients, hygiene, licensing, prices, fulfilment, delivery, or refunds, which are controlled by the Business. Any food, order, payment, or refund claim is between you and the Business, which is solely responsible for it.

6.3 To the fullest extent permitted by UAE law, Jareb is not liable for indirect or consequential loss arising from use of the page. Nothing in these terms excludes or limits any right or remedy that cannot be excluded under UAE law — including your mandatory consumer-protection rights, and any liability for personal injury, fraud, wilful misconduct, gross negligence, or Jareb's own direct misconduct.

7. Governing law and forum

These terms are governed by UAE federal law as applied in the Emirate of Dubai, and the onshore Dubai Courts have jurisdiction, subject to any mandatory consumer or data-protection rights you have under UAE law.

8. Changes

Jareb may update these terms; the "last updated" date will change, and material changes will be notified by a reasonable means (e.g. a notice on the page).

Continue to our Privacy Notice →